Insurance Technician Careers

How to become insurance technician

What does an insurance technician do?

Insurance technicians, also known as insurance clerks, provide administrative support and back-up to all areas of insurance work. The work involves routine correspondence, updating records, dealing with enquiries from clients and preparing proposals and policies.

There are three main types of insurance technician:

Underwriting or processing technicians provide support for underwriters. When a company receives a request from a broker or potential customer, they study the proposal form, collect further information if necessary and if it is a straightforward risk decide the premium by referring to standard rates.

Claims technicians deal with the payment of claims to policyholders. They issue claims forms, or take details over the telephone. When dealing with a claim, they check the policy covers the claim and all the premiums have been paid. If a claim is straightforward and within the terms of a standard policy, they arrange for payment to be made.

Broker technicians provide support for insurance brokers. They deal with clients over the telephone, by letter and by e-mail. They study insurance proposals and claims forms and ensure that the broker has all the information they need. They contact clients to check or clarify details on their proposal or claim form, request further information if needed and keep clients up to date with the progress of any claims. Broker technicians often deal with insurance renewals directly.


What's the working environment like for an insurance technician?

The usual working hours are 9am to 5pm, Monday to Friday.

Insurance technicians are office based. Those working as broker technicians may spend time out of the office, visiting clients or underwriters.


What does it take to become an insurance technician?

To be an insurance technician you should:

  • have good communication skills, both spoken and written
  • be discreet and honest, as you may deal with confidential information
  • have good numeracy skills, as the work involves the use of figures and statistics
  • have good keyboard and computer literacy skills
  • be able to work well as part of a team
  • be able to manage your own workload and meet deadlines
  • be tactful, sympathetic and diplomatic.

You'll be expected to have good GCSE's particularly in English and maths as well as excellent verbal and written skills. This will come in useful when communicating with customers and handling paperwork.

There may be opportunities to get this job through an apprenticeship.

Insurance technician career opportunities

Insurance technicians can work for both specialist and general insurance companies, for Lloyd’s of London and for insurance brokers.

Insurance technicians can develop their careers by completing an CII Advanced Diploma in Insurance and gaining the designation (ACII) this can lead to work as an insurance underwriter or insurance claims manager. By completing financial planning qualifications they could become insurance brokers or Independent Financial Advisors (IFAs).


Further information

If you would like to learn more about becoming an insurance technician that does not appear on Hotcourses, further information can be found below.

Financial Services Skills Council (FSSC)
51 Gresham Street
Tel: 020 7216 7366

Chartered Insurance Institute (CII)
20 Aldermanbury
Tel: 020 8989 8464

Institute of Financial Services (IFS)
IFS House
4-9 Burgate Lane
Tel: 01227 818609

Financial Services Authority (FSA)
25 The North Colonnade
Canary Wharf
E14 5HS
Tel: 020 7066 1000


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