Insurance technicians, also known as insurance clerks, provide administrative support and back-up to all areas of insurance work. The work involves routine correspondence, updating records, dealing with enquiries from clients and preparing proposals and policies.
There are three main types of insurance technician:
Underwriting or processing technicians provide support for underwriters. When a company receives a request from a broker or potential customer, they study the proposal form, collect further information if necessary and if it is a straightforward risk decide the premium by referring to standard rates.
Claims technicians deal with the payment of claims to policyholders. They issue claims forms, or take details over the telephone. When dealing with a claim, they check the policy covers the claim and all the premiums have been paid. If a claim is straightforward and within the terms of a standard policy, they arrange for payment to be made.
Broker technicians provide support for insurance brokers. They deal with clients over the telephone, by letter and by e-mail. They study insurance proposals and claims forms and ensure that the broker has all the information they need. They contact clients to check or clarify details on their proposal or claim form, request further information if needed and keep clients up to date with the progress of any claims. Broker technicians often deal with insurance renewals directly.
The usual working hours are 9am to 5pm, Monday to Friday.
Insurance technicians are office based. Those working as broker technicians may spend time out of the office, visiting clients or underwriters.
To be an insurance technician you should:
Insurance technicians can work for both specialist and general insurance companies, for Lloyd’s of London and for insurance brokers.
Insurance technicians can develop their careers by completing an CII Advanced Diploma in Insurance and gaining the designation (ACII) this can lead to work as an insurance underwriter or insurance claims manager. By completing financial planning qualifications they could become insurance brokers or Independent Financial Advisors (IFAs).
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Financial Services Authority (FSA)
25 The North Colonnade
Tel: 020 7066 1000