Insurance claims settlers, also known as claims handlers, adjusters, administrators or assessors, are either insurance technicians or graduate trainees specialising in claims. They deal with the payment of claims to policyholders who have suffered loss or misfortune. Insurance claims settlers also:
Where claims are for an amount above a set limit or where they are not straightforward, for example if there is some doubt about them or a suspicion of fraud, they pass the claim on to a claims manager.
The normal working hours are 9am to 5pm, Monday to Friday.
Claims settlers are usually office based. In the case of major disasters such as floods, they may set up an office near to the site of the incident to deal with claimants personally. In these situations they may work outside normal hours and may have to stay away from home.
As a claims settler you should:
Although there are no set requirements to get in to this line of work it is advised that you have good GCSE's in English, maths and IT knowledge. Prior customer service experience will also come in useful.
There is the possibility to get this job through an apprenticeship, however you can also join a firm's graduate training scheme if you have the required A Levels and work experience, or a relevant degree.
After some years’ experience of claims work, claims settlers can move on to become claims managers.They are likely to continue their studies and become associate members of the CII or IFS. See Insurance Claims Manager for further details.
As claims settlers build up their experience in an insurance environment, it is possible for them to make sideways moves into loss adjusting, broking or sales. See Insurance Loss Adjuster, Insurance Broker and Insurance Broker Consultant for further details.
If you would like to learn more about becoming an insurance claims settler that does not appear on Hotcourses, further information can be found below.
Financial Services Skills Council (FSSC)
51 Gresham Street
Tel: 020 7216 7366
Chartered Insurance Institute (CII)
Tel: 020 8989 8464
Institute of Financial Services (IFS)
4-9 Burgate Lane
Tel: 01227 818609
Chartered Institute of Loss Adjusters
36 Monument Street
Tel: 020 7337 9960
Financial Services Authority (FSA)
25 The North Colonnade
Tel: 020 7066 1000