Insurance Claims Manager Careers

How to become insurance claims manager

What does an insurance claims manager do?

Claims managers ensure that their staff handle claims efficiently and effectively, and deal with complex or high value claims that impact on the overall performance of the operation. It's likely that you will specialise in one specific type of insurance such as motor, household or life insurance. Their main duties include:

  • managing, coaching and reviewing claims staff
  • liaising with clients, agents and loss adjusters
  • maintaining records and adhering to regulatory systems
  • implementing procedural changes
  • dealing with escalated complaints and appeals
  • maintaining quality and customer service
  • being accountable for the productivity of the department.

As well as managing people and resources, claims managers usually work on complex or unusual cases that require a good overall understanding of the insurance industry, and sometimes specialist technical knowledge of a particular insurance sector, such as professional indemnity or personal injury insurance. They are likely to deal with cases that have legal, regulatory or financial implications.


What's the working environment like for an insurance claims manager?

The normal working hours are 9am to 5pm, Monday to Friday.

Claims managers are office based but may visit brokers, solicitors, and clients at their premises. A driving licence is useful.


What does it take to become an insurance claims manager?

As a claims manager you should:

  • be able to organise, motivate and lead a team
  • be able to maintain excellent customer service
  • have good client liaison skills
  • have a strong commercial sense
  • have an understanding of insurance and claims
  • be calm and assertive when dealing with complaints
  • be able to analyse data and produce reports
  • have an interest in legal matters
  • have good telephony and IT skills.

There are a number of ways to get into this line of work. You could complete an advanced apprenticeship, begin your career as a claims administrator and work your way up or even go on a management training scheme after your A Levels. 

You can also gain qualifications from the Chartered Insurance Institute or Chartered Institute of Loss Adjusters. 

Insurance claims manager career opportunities

Opportunities for claims staff are increasing, and some technical specialisms, eg civil engineering or litigation, are highly sought after and will command higher salaries. Contact the Financial Services Skills Council for details of skills gaps, opportunities and approved exams.

It is possible for managers to move into other branches of insurance, such as loss adjusting, broking or sales. They may also develop their careers into senior management or move into the London Market and work with high value clients.

Opportunities exist for managers to develop their careers outside of the UK either within the European Union or internationally.

Further information

If you would like to learn mroe about becoming an insurance claims manager that does not appear on Hotcourses, further information can be found below.

Financial Services Skills Council (FSSC)
51 Gresham Street
Tel: 020 7216 7366

Chartered Insurance Institute (CII)
20 Aldermanbury
Tel: 020 8989 8464

Institute of Financial Services (IFS)
IFS House
4-9 Burgate Lane
Tel: 01227 818609

Chartered Institute of Loss Adjusters
Peninsular House
36 Monument Street
Tel: 020 7337 9960

Financial Services Authority (FSA)
25 The North Colonnade
Canary Wharf
E14 5HS
Tel: 020 7066 1000

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