Bank cashiers, also known as customer service advisers or counter
clerks, are the first point of enquiry for customers dealing with the
bank. In branches, they process transactions using a customised
computer system, handle cash and account enquiries with customers
face-to-face. They also undertake many of the day-to-day routine
and administration tasks and as such banking training courses are quite popular
with people hoping to get roles in this industry. Some customer
service advisors will work for banks in a regional call centre dealing
with customers over the telephone or through email.
Some roles for junior cashiers may involve just administrative and processing tasks without dealing with customers. Senior bank cashiers may supervise branch assistants, help customers complete loan and mortgage applications, authorise loans or work in the foreign exchange section.
As banks now operate in a competitive financial services environment, cashiers are expected to market and sell financial products and services to customers. Cashiers often use their comprehensive knowledge of their bank's products and services to deal effectively with customer needs.
Typical working hours in retail branches are 9am to 5pm, Monday to
Friday, with Saturday working on a rota system. Shift and weekend
work are usual in telephone and internet banking.
Bank cashiers in retail branches usually work behind glass screens in the front office of the bank, dealing with customers and handling cash. Cashiers in call centres will work at a desk with a phone and computer terminal.
Bank cashiers are provided with a corporate uniform when dealing with the public.
As a bank cashier, you should:
If you would like to know anything about Bank Cashier that does not appear on Hotcourses, further information can be found below.
Institute of Financial Services (IFS)
4-9 Burgate Lane
Tel: 01227 818609
The Chartered Institute of Bankers in Scotland (CIOBS)
38b Drumsheugh Gardens
Tel: 0131 473 7777