Bank cashiers, also known as customer service advisers or counter clerks, are the first point of enquiry for customers dealing with the bank. In branches, they process transactions using a customised computer system, handle cash and account enquiries with customers face-to-face. They also undertake many of the day-to-day routine and administration tasks and as such banking training courses are quite popular with people hoping to get roles in this industry. Some customer service advisors will work for banks in a regional call centre dealing with customers over the telephone or through email.
Some roles for junior cashiers may involve just administrative and processing tasks without dealing with customers. Senior bank cashiers may supervise branch assistants, help customers complete loan and mortgage applications, authorise loans or work in the foreign exchange section.
As banks now operate in a competitive financial services environment, cashiers are expected to market and sell financial products and services to customers. Cashiers often use their comprehensive knowledge of their bank's products and services to deal effectively with customer needs.
Typical working hours in retail branches are 9am to 5pm, Monday to Friday, with Saturday working on a rota system. Shift and weekend work are common in telephone and internet banking.
Bank cashiers in retail branches usually work behind glass screens in the front office of the bank, dealing with customers and handling cash. Cashiers in call centres will work at a desk with a phone and computer terminal.
Bank cashiers are provided with a corporate uniform when dealing with the public.
As a bank cashier, you should:
Entry requirements for this job can vary. Some employers may require you to have four or more GCSE's at A* to C grades with an emphasis on maths and English. There may be selection tests when applying for some jobs.
Clearance from the Disclosure and Barring Service will be needed.
It is possible to get this job through an apprenticeship too.
Over time, it will be possible to progress to other roles within the bank. You could move into specialist customer service and advisory roles or even management.
If you would like to learn more about becoming a bank cashier that does not appear on Hotcourses, further information can be found below.
Financial Services Skills Council (FSSC)
51 Gresham Street
Tel: 020 7216 7366
Institute of Financial Services (IFS)
4-9 Burgate Lane
Tel: 01227 818609
The Chartered Institute of Bankers in Scotland (CIOBS)
38b Drumsheugh Gardens
Tel: 0131 473 7777