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Dianne is an experienced and energetic marketing training professional, who has developed a range of practical training and coaching skills in sales, marketing, telemarketing, and negotiation. She has worked in both service and B2B sectors, run a successful consultancy, and written practical and relevant training programmes. She regularly works with companies and organisations at all levels, including online, coaching and mentoring to help clients achieve their sales and marketing objectives.
I - Marketing Services Limited
Course description:
When marketing budgets are tight, it is important to know which marketing tools are the most cost effective, and how they can be used together for maximum results. This workshop helps delegates to set objectives,...
Hours of study:Short
I - Marketing Services Limited
Course description:
Course aims:
To help delegates to recognise and acknowledge their positive attributes
To explain different types of behaviour, and how it can be handled
To recognise when to say...
Hours of study:Short
I - Marketing Services Limited
Course description:
Course aims:
o To provide a structure for sales managers to build their own
teams, and share their vision
o To develop delegates’ skills in recognizing the different sales
needs of different customer...
Hours of study:Short
I - Marketing Services Limited
Course description:
Course aims:
To introduce delegates to the principles of cost effective purchasing
To recognise the total value of a purchasing decision
To increase the “bottom line”...
Hours of study:Short
I - Marketing Services Limited
Course description:
Course aims:
o To help delegates understand how to use more effective
copy
o To understand the differences between copy for advertising,
direct mail, PR or web
o To provide a set of easy-to-use rules,...
Hours of study:Short
I - Marketing Services Limited
Course description:
Course aims:
o To understand why customer service is important for service
engineers
o To highlight the impact they have on customers
o To help delegates learn how to maximise the contact for
positive...
Hours of study:Short
I - Marketing Services Limited
Course description:
Course aims:
To introduce delegates to the principles of direct mail
To recognise when it is junk mail and what to do about it
To increase responses to your direct mail offers
...
Hours of study:Short
I - Marketing Services Limited
Course description:
Course aims:
To help delegates understand the principles of good communications
To enable delegates to use words effectively, in a variety of situations
To recognise when messages are...
Hours of study:Short
I - Marketing Services Limited
Course description:
Course Aims:
o To help delegates understand why customers complain
o To develop skills for defusing difficult situations
o To develop ways to fix the problem, not the blame
o To help delegates deal with the...
Hours of study:Short
I - Marketing Services Limited
Course description:
Course aims:
o To understand the processes involved in effective telephone
handling
o To develop delegates’ skills in listening and questioning
o To help delegates appreciate the need for preparation...
Hours of study:Short
I - Marketing Services Limited
Course description:
This course will teach students how to identify the best telephone techniques in different situations and develop delegatesÂ’ skills in dealing with inbound calls....
Hours of study:Short
I - Marketing Services Limited
Course description:
Course aims:
To introduce delegates to the techniques of Market Research
To recognise how to decide what information you need
To show how to prepare a viable questionnaire
To...
Hours of study:Short
I - Marketing Services Limited
Course description:
On this workshop, delegates will learn how to: Present the right image for the company, create a lasting first impression, listen effectively and take accurate messages, welcome and manage visitors....
Hours of study:Short
I - Marketing Services Limited
Course description:
Course aims:
To show delegates why goals matter
To recognise how to set and use goals
To build goal setting into everyday business processes
To help delegates remain focussed on...
Hours of study:Short
I - Marketing Services Limited
Course description:
Should you twitter because everybody else is doing it? Or is it better to make it part of your overall marketing strategy, with clearly defined goals, resources and responsibilities? This one to one lesson, or...
Hours of study:Short
I - Marketing Services Limited
Course description:
Course aims:
To introduce delegates to the principles of management
To develop their skills in using management tools
To help delegates focus on getting the best out of their team
...
Hours of study:Short
I - Marketing Services Limited
Course description:
Course aims:
To introduce delegates to the principles customer relationships
To recognise the total value of customer
To increase the loyalty and spend of customers
To help...
Hours of study:Short
I - Marketing Services Limited
Course description:
Course aims:
o To help delegates understand the value of planned and coordinated
marketing
o To enable delegates to use marketing tools with confidence
o To support delegates to produce their own marketing...
Hours of study:Short
I - Marketing Services Limited
Course description:
Course aims:
To introduce delegates to the principles of marketing
To help delegates understand the need for marketing planning
To explain how to use the Marketing Mix
To develop a...
Hours of study:Short
I - Marketing Services Limited
Course description:
Course aims:
To identify the different stages of negotiation
To develop practical skills in bargaining
To build confidence in negotiating techniques
To help delegates take control of...
Hours of study:Short
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