Our nationally accredited mediation skills course sets the standard for mediation training in the UK. Our course gives the positive behaviours, skills and confidence to secure mutual solutions in complex and challenging conflicts. This course is for internal mediation teams or individuals wanting to excel in mediation. The course is a powerful and challenging journey transforming experienced staff into competent conflict practitioners, giving them a leading edge in successful employee relations. The course offers a role, a structure and a process that can prevent, de-escalate and resolve interpersonal conflict in the workplace. It will also offer a model of mediation that focuses strongly on preserving and rebuilding working relationships. By the end of the programme participants will be able to understand the principles, theory and concepts of mediation, know the importance of creating a safe environment for mediation, apply communication skills to build rapport with people in conflict, overcome resistance and engage people in a win/win approach to their conflict, demonstrate impartial practice within a two party conflict, manage and structure the mediation process, facilitate the co-operative participation of parties in conflict within mediation, safely manage a range of behavioural and emotional responses within the mediation process with appropriate control, build ownership and commitment with the parties through the use of empowerment and recognition, assist people in conflict to achieve outcomes through the mediation process which jointly satisfy their needs and interests, demonstrate anti-discriminatory practice within the mediator role, understand when situations are not suitable for mediation and understand their own development and support needs as mediators. "Very powerful course – challenging, stretching, thought provoking and rewarding. I’ve learned an incredible amount.” Gian Fazey-Koven, Business Development Officer, University of Worcester "Excellent course, clearly expert in the subject and is an effective trainer in addition to a successful practitioner, which are two very different skill sets. Thoroughly enjoyed and benefited from it. Thank you." Annie Finlayson, Director of Corporate Development, PHS Hygiene