This course is suitable for those who are at the beginning of their careers. It covers the following topics: the global tourism and hospitality supply chain; the structure of the hospitality industry; principles of customer service in tourism and hospitality; ecological, cultural and other factors and their effects on the industry; ecological, cultural and other factors and their effects on the industry; ways of promoting culture through tourism and hospitality; compare countries involved in sustainable cultural and ecological tourism and job opportunities in the tourism and hospitality industry - their entry requirements and progression routes. Upon successful completion of the course, participants can join the Certificate level.