The aim of this secretary/pa trainnig programme is to provide PA’s and Secretaries with a linked and tailored training solution to suit the needs of the organisation, your job roles and the your development needs. The training programme has been created around your job role as a PA or Secretary. The course has been split in to 2 areas – knowledge and practical skills. During the course you will develop a learning based action plan to take back to your workplace ensuring that you can put the learnign in to action as soon as you are back at your desk. The knowledge and practical skills you will learn include: Planning & Organisation Management Skills Communication Skills Meetings and Presentations Departmental Improvement Suggestions During this secretarial and pa course you will develop your skills in the following topics: Planning & Organisation secretarial development Time management skills Using a time management matrix Planning & prioritising workloads Managing workloads to meet time lines Eliminating time wasters Setting SMART objectives Motivate yourself to use time creatively and productively Management Skills Managing self and others Effective delegation Performance management Building relationships Managing day to day situations Action plans based around planning, organising and management skills Day 2 - Communication Skills Spoken communication - overview of telephone, face to face, body language, tone & words Written communication - overview of business writing, composing professional emails, faxes, memos, letters Assertiveness Skills Being assertive and not aggressive in the workplace Saying no assertively Understanding assertiveness Meetings Meeting preparation Overview of successful minute taking Preparing and delivering presentations Action plans linked to communication, assertiveness and meetings Departmental Improvement Suggestions