QUOTE HOTCOURSES TO RECEIVE A 10% DISCOUNT AT CHECKOUT. This Level 3 Diploma course aims to cover the "soft skills" of management which are increasingly seen as essential to lead effective teams. It should be useful not only for recently appointed or aspiring managers, but also for those who wish to refresh their knowledge and understanding as part of their CPD. The standard equates to a Level 5 in similar qualifications. The Modules build on the premise that people are usually promoted for their technical competence and evidence of good interpersonal skills. It is often assumed that they will know how to develop themselves and others, and how to manage difficult people. A good deal of time and pain can be avoided if managers can raise fairly quickly their awareness of how to handle these aspects. The Modules follow a logical sequence. They start with topics which have recently become recognised as highly relevant to management, but are not generally widely understood: coaching, followed by theories of learning and learning style to support staff development. Motivation is covered next, since it underpins so much workplace behaviour, and assists an understanding of the fourth topic, which is management style. Effective communication, arguably the most important of the "soft skills", follows as an essential basis for exploring performance management, and teamwork with effective delegation. The conflict which can arise partly from communication problems in the course of performance and team management is the next topic.