Course Description
This course has been designed to meet the need for competent and qualified staff that can enable organisations to maximise the value of IT services. It is suitable for any student wishing to move into IT service management, and is particularly relevant to outsourcing IT (both providers and users) and business strategic planning, service delivery and support, continuity planning, application and infrastructure management, quality management and project and change management. It is now recognised that information is the most important strategic resource that any organisation has to manage, and that this information is not managed or exploited if ICT systems and services are below the required quality. The emergence of a Global Body itSMF to ensure the adherence of quality and standards in the provision of IT services underpins the importance of IT service management and the quality of staff employed within this profession. This course addresses the need to understand the responsibilities, components and opportunities for IT service management; an area of expanding job opportunities and skill shortages in the modern world of business computing and service delivery. The rationale for the course is based on the recognition that the effectiveness of all IT services is a vital aspect to the prosperity of any organisation.

Course Fees
Subject to change; full price information is available on the provider's website.

For more information on how to finance your education, visit www.studentmoney.org

Assessment method
The course has a mixture of assessment involving reports, research papers, case studies, portfolios, oral presentations, examinations and a final dissertation.

Entry Requirements
Candidates will normally hold a recognised first or second class Honours degree (or equivalent) or a postgraduate qualification for which a degree or HND qualification was a necessary entry requirement. Applicants with relevant work experience and an aptitude for information technology but a lower level of qualification will be considered on an individual basis.

Venue Description
Guidance and advice may be available for all aspects of student life. Facilities/Support are available for students with hearing impairment. Facilities/Support are available for students with learning difficulties. Facilities/Support are available for students with restricted mobility. Facilities/Support are available for students with visual impairment.

Course Venue
Park Campus
Boughton Green Road
Northampton
Northamptonshire
NN2 7AL

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The IT Service Management PgCert/MSc course in the UK information was verified on 04 Feb 2008.

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