A number of recent changes have highlighted the need for provider organisations and service users to work together to shape innovative client involvement strategies. With the increasing prominence of the Government's personalisation agenda, providers are urged to include users in the design and delivery of services. In addition, the recently formed Tenants Services Authority (TSA) has highlighted tenant participation as a key tenet for RSLs. Further, since the introduction of the refreshed QAF in April 2009, housing related support and care providers are now required to commit to putting clients at the heart of their organisation's strategic plans, if they wish to demonstrate the provision of a quality service and achieve level A standard. This course teaches the students about updates on the current legislation, policy development - involving the whole organisation and determining the level of participation and case studies like models, good practice and methods of delivery.