This course will help participants build and maintain an effective client/vendor relationship, with a clear focus on continually improving standards in vendor service delivery in ways that are acceptable to both parties. They will be able to: demonstrate good vendor relationship behaviour, select the 5 vendor relationship behaviours that if improved will have the greatest impact on the service they receive, apply the criteria used for evaluating and selecting a vendor to anticipate potential problems and explain the relationship between agreed deliverables, quality measures, and vendor behaviour.