* mandatory
UK Training Solutions have now been providing On The Road, Classroom and E-learning courses for the last 8 years and are proud of the reputation we have built regarding quality and care for our students, educators and venues alike.
We originally started in 2004 as a logistics training centre and are now pleased to be to offer training in a wide range of courses from various industries, ranging from Customer Service, Sales, ICT, Forklift, NVQ's, ESOL, First Aid and many more
We work closely with our learners both companies and private individuals giving you the opportunity to complete your course with piece of mind.
UK TRAINING SOLUTIONS AND OUR EDUCATORS
All our educators are fully qualified lecturers of further education with extensive industry experience - offering you the very best training available. We strongly believe in working with learners so all our educators hold as a minimum a PTLLS certificate to teach in the Lifelong Learning Sector.
Everyone has had at least one experience of poor Customer Care, be it from rude or unhelpful staff, undelivered promises, or something as simple as absence of an apology when experiencing a delay.
Obviously there are examples of outstanding Customer Care but unfortunately these can seem to be the exception rather than the rule. What often frustrates customers is the fact that many of these grievances could be so easily avoided with thought, planning and training. This module is designed to show learners how they and their colleagues can make customers feel that their business is genuinely interested in them.
On completion of this module learners will be able to:
•Recognise why they need a Customer Care Programme
•Have a plan of campaign to install a Customer Care Programme in their company
•Understand Customer Care skills and how to use them
•Develop a complaints handling procedure that strengthens the bond between their company and their customers
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| Starting | How long | Days you attend | Tutor | Where | Class info | Price |
|---|
|
Mon 28th May |
1 day |
1 day online at the centre. Short full time |
Pav Klair |
Coventry, CV6 5SF |
Max size:6 (places left) |
£90.00 |
|
Tue 29th May |
1 day |
1 day online at the centre. Short full time |
Pav Klair |
Coventry, CV6 5SF |
Max size:6 (places left) |
£90.00 |
|
Wed 30th May |
1 day |
1 day online at the centre. Short full time |
Pav Klair |
Coventry, CV6 5SF |
Max size:6 (places left) |
£90.00 |
|
Thu 31st May |
1 day |
1 day online at the centre. Short full time |
Pav Klair |
Coventry, CV6 5SF |
Max size:6 (places left) |
£90.00 |
|
Mon 04th Jun |
1 day |
1 day online at the centre. Short full time |
Pav Klair |
Coventry, CV6 5SF |
Max size:6 (places left) |
£90.00 |
|
Tue 05th Jun |
1 day |
1 day online at the centre. Short full time |
Pav Klair |
Coventry, CV6 5SF |
Max size:6 (places left) |
£90.00 |
|
Wed 06th Jun |
1 day |
1 day online at the centre. Short full time |
Pav Klair |
Coventry, CV6 5SF |
Max size:6 (places left) |
£90.00 |
|
Thu 07th Jun |
1 day |
1 day online at the centre. Short full time |
Pav Klair |
Coventry, CV6 5SF |
Max size:6 (places left) |
£90.00 |
Customer Service
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UPDATED on 01 Feb 2012: "The Customer Service" offered in Coventry by UK Training Solutions Limited.
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