Who should attend:

• Executives, managers & senior staff with responsibility for strategic planning, managing change & crisis management.
• Auditors, risk assessors & senior staff in related functions with statutory & functional responsibilities for dealing with crisis situations.
• Executives & other senior management grades, required to make effective responses in crisis situations and pressures for change.

Course objectives:

• To develop an effective management response to crisis situations & pressures for change, based on established good practices.
• To recognise the need for and benefits of crisis & safety controls.
• To appreciate the importance of training in dealing with crisis and facilitating change.
• To evaluate alternative communications & consultation structures suitable for handling crisis & navigating change.
• To examine methods for implementing change and achieving the strategic objectives of the organisation.

Course content:

• Preventing crisis situations by improved planning & control
• Selecting & training appropriate crisis team members
• Developing & implementing a crisis management plan
• Auditing wastage costs caused by chaotic situations
• Importance of accurate health & safety reporting
• Factors which create pressures for organisation change  
• Maintaining communication & motivation during change
• Formulating cost-effective change proposals
• Methodology for overcoming resistance to change
• Importance of HR involvement in navigating change