The monitoring of the environment is a key activity for all businesses. They need to look at the competition and what is happening in the competitive environment, the environment that is closest to the organisation and has the most immediate impact on it. Once they have analysed the competitive environment, they need to develop strategies, and then formulate and implement actions to put the strategy into practice. This will require change, so this course will look briefly at some of the factors concerned with successful change in an organisation.