Businesses are becoming increasingly aware of the value of coaching in improving individual performance and its impact on business success. Effective use of coaching skills can tap into the potential for innovation and creativity of the individual and enhance team working skills. On this highly practical course fine tune or develop your coaching skills. The course will cover: What is coaching? How does it differ from managing or counselling? What coaching is and isn't. Principles of coaching; contracting, practices, values, trust and confidentiality agreements. Issues and challenges faced by the in-house coach or manager. The coaching cycle, the coaching process from start to finish of the programme and the coaching process of each session. The GROW Model, a simple model to help define the objectives of the person you are coaching. The first coaching session and ensuring the coaching environment is right, building rapport, listening, setting objectives, questioning not directing. The coaching toolkit, questioning techniques; coaching models and methods; Managing problems and conflict, developing and using transactional communication patterns. Ending the coaching process, managing the final session and setting the coachee up for success. Action planning, how to plan next steps for the delegates.