Assertiveness will help people deal with difficult situations and people more n how to stand up for yourself, communicate your needs and wants clearly and to say “no” when you need to. Being assertive will improve confidence, increase effectiveness and gain respect from other people.

Who should attend?

Employees, managers, supervisors, partners and Teamleaders from all sections of an organisation.

Benefits for the delegate:

Learn how to stand up for yourself.

Communicate your needs and wants clearly.

Increase your confidence.

Gain the respect of other employees and mangers.

Benefits for the organisation:

Promotes team building by improving interpersonal relationships.

Helps improve communication throughout the organisation.

Increases confidence and effectiveness.

Objectives of the Programme:

To highlight what Assertiveness really means.

To illustrate the importance of knowing what Motivates you and others.

To show how knowing what others expect of you can help.

To demonstrate how to build Self Confidence and Self Esteem.

To highlight how to overcome your Doubts and Fears.

To show how to develop Interpersonal Skills.

To illustrate how to become an Active Listener.

To demonstrate how to use Body Language and Voice Tone Assertively.

To show how to develop Positive Thinking.

To illustrate how to use Assertive Techniques.

To demonstrate how to handle Difficult People or Situations.

To highlight how to say No without being offensive, defensive or aggressive.