This course is for senior executives, managers and accountants who are involved in sponsoring, planning and implementing business process improvement projects. It is a practical guide to gaining significant performance improvements using business process mapping, redesign and other tools. It builds on the skills gained on the business process mapping course, providing deeper understanding of business process mapping techniques and how to apply them. It will enable participants to evaluate and analyse current practice; fundamentally change the structure of existing business processes; align processes to customer and stakeholder needs; understand how others have done it; achieve transformational performance improvement, through the rigorous analysis and redesign of business processes.