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Janet Baker and Associates
Course description:
This course will enable delegates to understand the processes which will make them more effective and increase their confidence and sense of achievement. It will give them the tools to help them deal with work colleagues,...
Hours of study:Short
Janet Baker and Associates
Course description:
Contents:
• Basics:
Hardware, software and using a mouse
• The Desktop:
Desktop properties
The taskbar
Date and time
The Start button
• My Computer:
View options
Managing windows, resizing and...
Hours of study:Short
Janet Baker and Associates
Course description:
Following the course, delegates should be able to:
• Understand the importance placed on customer service
• Know how to evaluate and develop their own customer service strengths
• Realise the value which excellent...
Hours of study:Short
Janet Baker and Associates
Course description:
Administrators provide vital support to a wide variety of department and managers.
This course is for administrators wishing to enhance their personal effectiveness and working practices, improve their skills and contribute...
Hours of study:Short
Janet Baker and Associates
Course description:
Delegates will benefit from attending this course if:
• their job requires them to produce documents
• they feel they know what you want to say but cannot always put it on paper
• they lack confidence in their ability to...
Hours of study:Short
Janet Baker and Associates
Course description:
Organising a conference, seminar, training day, golf day, or other sorts of events can be an extremely daunting task when it is first assigned, and yet it can turn out to be a really exhilarating one when all runs...
Hours of study:Short
Janet Baker and Associates
Course description:
This course will help delegates to develop the skills and techniques of effective supervision and team leadership.
Contents
• The role and responsibilities of the supervisor
• People management
- Setting individual...
Hours of study:Short
Janet Baker and Associates
Course description:
Clerical staff provide an important service in a variety of departments.
The Efficient Clerical Officer course is aimed at those staff who wish to improve their personal effectiveness and develop their working...
Hours of study:Short
Janet Baker and Associates
Course description:
Personal assistants provide vital support to managers and contribute greatly to achieving organisational objectives.
Delegates will look at a variety of ways in which they can enhance their position in the organisation...
Hours of study:Short
Janet Baker and Associates
Course description:
The course will enable delegates to learn
• the importance of and what constitutes good customer service – both face-to-face and over the telephone
• how to best handle customer complaints and issues
• how to manage...
Hours of study:Short
Janet Baker and Associates
Course description:
This course is appropriate as an introduction to the concepts, terminology as well as practical application of the Internet, offering tips and techniques on searching and marking specific sites.
Contents:
• Brief...
Hours of study:Short
Janet Baker and Associates
Course description:
As a Manager, Team Leader or Supervisor, there are certain personal skills and techniques involved in being a good leader.
This course aims to help delegates lead their teams in a more effective way and so improve the...
Hours of study:Short
Janet Baker and Associates
Course description:
This course is designed to help delegates recognise the symptoms of stress and to learn how to deal with them in a positive manner.
Examining all aspects of their life, each delegate will understand the symptoms and...
Hours of study:Short
Janet Baker and Associates
Course description:
Covering all levels, from basic introduction through to more advanced skills, depending on the requirements of the client. For detailed course outlines, please go to...
Hours of study:Short
Janet Baker and Associates
Course description:
This course is suitable for any user of Microsoft Outlook who needs to co-ordinate and organise information which is reaching their desktop in many different ways.
Knowledge and competence in using Microsoft Windows is...
Hours of study:Short
Janet Baker and Associates
Course description:
This course is an introduction to the PowerPoint package, enabling delegates to produce professional-looking presentations, complete with graphics and special effects. Familiarity with the Windows environment is...
Hours of study:Short
Janet Baker and Associates
Course description:
Various levels available in this subject, from basic introduction through to more advanced. Please see detailed course outlines on...
Hours of study:Short
Janet Baker and Associates
Course description:
A successful meeting is due not only to the discussion and decisions taken, but also to accurate taking of minutes to show what has taken place and what action is required.
This course will give delegates a good...
Hours of study:Short
Janet Baker and Associates
Course description:
This course will help delegates in a PA role with supervisory responsibilities to develop the skills and techniques of effective supervision and team leadership.
Designed for those new to a leadership role or those...
Hours of study:Short
Janet Baker and Associates
Course description:
A useful course for delegates wanting to learn the basics of how to make presentations to groups of people.
Delegates will learn invaluable hints and tips on presenting and be given the opportunity to develop their skills...
Hours of study:Short
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