This course is suitable for anyone who requires an effective and practical solution to problems faced in the workplace. It will demonstrate an innovative and creative method for enabling and empowering all levels of staff to identify their own potential and learning and offer practical demonstration of an action learning set. The contents include: what is action learning, identifying the skills required as a member of the group, skills required for effective action learning, exploring the tools for clear thinking and opinion, explaining the problem with clarity, active listening skills, questioning skills etc.