The working environment of the 21st century PA is evolving constantly – new technology, changing practices and economic impacts all make the PA’s life much more stressful. This one day workshop, presented by Heather Baker, will enable you to formulate an action plan to ensure you are performing effectively. You will return to work able to take control. This is a whole new way of working ...... • What is the role of the PA, why is it so important and how is it changing? • Using 21st century technology to enhance working practice (Outlook, internet, scanners, file sharing, social media, etc), including avoiding the time wasting that can occur • Moving with the times whilst maintaining exceptional standards in written and verbal communication • How to act professionally and build excellent rapport with colleagues and managers • Action plan