Contact Us
We are constantly trying to deliver the best service that we can to users and to course providers, so to help us answer your query, please click on which of the following best describes you:
- a visitor to hotcourses.com trying to find information on a course
- a course provider
- an organisation looking to create a relationship with Hotcourses
Frequently Asked Questions For Visitors to Hotcourses.com
Please help us to answer your query by clicking on one of the categories of question below
- Registering and logging in
- Hotcourses Community and My Profile
- Writing reviews
- More information on courses available
- More information on funding
- Feedback on an area of the site
- Ordering Hotcourses publications
- Adding your courses to Hotcourses.com
Registering and Logging In
Is Hotcourses Free to join?
Joining Hotcourses is completely free. All we ask is that you complete a simple registration form to help us ensure the courses listed are relevant to you. By joining Hotcourses, we may email you from time to time when other members join with similar course interests or, with course ideas that we think, you will be interested in.
I can't register
The email you are registering may already be registered with Hotcourses.com. In this case - please register an alternative email address. If after re-trying you still cannot register please email: support@hotcourses.com
I can't log in
We are afraid that we cannot find details of you ever having registered on our database. You may have registered using a different e-mail address than you are using now, so it is worth trying any other e-mail addresses that you may have. If this does not work then you will have to re-register. We apologise for any inconvenience caused.
I've forgotten my password
If you cannot remember your password, please use the link below and type in the email address that you registered with. Your password will be sent to this e-mail address and you will be able to log-in.
Forgotten your password?
How do I change my password?
To change your password click on the link below and follow the instructions
- You must Login using your current password
- On the bottom left in the 'My Hotcourses' box there is a link 'Details & preferences'
- In this area you can change your password, and any other details
I'm still having problems
If you are still having problems logging in or registering with Hotcourses.com please email support@hotcourses.com with details of your problem.
How do I unsubscribe?
Please enter your email address in the link below and click submit. This will automatically unsubscribe you. http://www.hotcourses.com/pls/cgi-bin/hc_cmm.page_pls_unsubscribe
I have been unsubscribed but still receive emails
Please email support@hotcourses.com.
Hotcourses Community and My Profile
How do I join the Hotcourses Community?
Joining the community is pretty simple.
- First off register with Hotcourses.com. You can register here.
- When you register you will be sent an email confirming your details and asking you to verify your email address.
- If you verify your email address you will be a fully-fledged member of the Hotcourses community.
You'll immediately be taken to your profile where you can start adding some information about yourself, such as your interests, courses you would like to go on. This information is useful as it will enable you to get in touch with others that have similar interests, or allow them to get in touch with you. Once you've registered and your email address has been verified you can write reviews of courses and colleges or form groups covering your interests and invite other members to join.
Is it free?
Yes, completely free. Simply register, validate your email address and you can start filling in some of your profile, email like-minded learners and join groups of other Hotcourses members.
How do I change my personal information?
Simply log on to Hotcourses and you will be taken to your profile page. This is where all your details are shown. Click on any of the 'Edit' links on this page and you will be taken to the 'Edit My Profile' section. At the top of this page you can click on any of the sections of your profile you wish to edit.
I made a mistake, I don't want to be part of the community!
No problem. Simply log on to your profile, go to 'Account Settings' and check the box 'Hibernate my profile'. Your profile will be removed from the community search and you will no longer be visible on Hotcourses. Any reviews you have written will be still be live but will no longer have your details under them.
You will still be able to log in and update your status if you want to come back later and you can still email colleges and request prospectuses, even if you are not a member of the Hotcourses community.
I just want to email a college, do I have to join the community?
You don't have to join the Hotcourses community to email a college or request a prospectus. If you email a college then you will need to register but simply don't verify your email address when you receive the registration email. You will still be a fully paid-up registered user on Hotcourses, but you won't have a profile, or be able to write reviews, join groups and all the other stuff.
I didn't receive my registration email
If you didn't receive your registration email then check the junk / spam mail folder in your email - it's possible that it may have been redirected there.
I can't upload my photo
Please check that your image is a .jpg or a .gif - we don't support any other file formats. If you are still having problems, then check the size of the image, we don't allow images bigger than 100k.
Some of my messages have disappeared, why's that?
We do not store messages for longer than 3 months so if it's an old message, then it's likely it's been removed from the system. However, also check that they are not in your deleted items folder - it's possible that you deleted them by mistake.
How do I block a user?
If you no longer wish to receive messages from a user, then go to their profile and click 'Block user' on the left hand side of the page. You will no longer receive communications from the user.
Where do I report inappropriate comments or content?
If you see some content that you find offensive or inappropriate then please email support@hotcourses.com with details of the page you were on.
Where do I report spamming?
If you are receiving unwarranted or unwelcome messages then the simplest thing you can do is block the user. However, if this is the case, we'd like to hear about it. Please email us at support@hotcourses.com.
Where do I set my information to private?
If you don't wish anyone to see your profile at all, then it is best to hibernate your profile. When you hibernate your profile, you can still use other Hotcourses services, but it means that you will not be visible on the community search and users will not be able to view any of your details. If this is what you want to do, then go to the FAQ above 'I made a mistake, I don't want to be part of the community!'.
If however you would like to make certain details completely private, or available only to your friends, then log on to your profile and change the settings in the drop down next to the relevant question. If you change the setting to 'Private' then no one but you can see this information. If you change the setting to 'Friends only' then only you and your friends will see this information.
How do I report an error?
If you see something that isn't working, or have any suggestion on areas you think could work better, then let us know at support@hotcourses.com.
Writing reviews
How do I submit a review?
- Search and find the appropriate college or course and click on 'Write a review'
- Alternatively, click on write a review and find the appropriate college and course by typing in keywords and using the auto-complete options.
- You do not have to review a course if you don't want to, you can just review the course provider - school, college or uni.
- Fill in the rest of the "Write a review" form.
- Click on the "Preview Your Review" button at the bottom of the page.
- A page showing a preview of your review as it will be published will appear. If you're happy, click on the "Submit review" button at the bottom of the page, else click "Edit" to go back and make some changes.
- You will be asked to register with Hotcourses in order to submit your review. This is required to ensure the quality and credibility of the reviews posted to our site.
- You'll receive an email confirming your successful registration - click on the "Verify email" link to confirm your email address.
- That's it, your review will be sent live shortly!
Rating your course/college
After you have written a review, you will be able to "rate" the course or college from a selection of radio buttons from "excellent to poor". This rating will be displayed graphically as circles next to each review.
What's the difference between a course review and a college review?
You don't have to review a specific course if you don't want to. If you leave it blank then it's called a college review. However, you can mention details about the course(s) you've taken at that college.
Can I submit a review for a college I can't find on the site?
Unfortunately not, however if you find a college or course that isn't on the site, let us know and we'll put it up there as soon as we can.
I can find the college but the course I went on is not there - can I still write a review?
Yes, you can. Simply write a review of the college and leave the course title blank. We still want to hear from learners even if the course isn't currently running.
When will my review be posted?
Your review will be posted live when you have registered and verified your email. Please read our Terms and Conditions for more information on how we post reviews.
Will my review be edited?
No. The comments on the site are those of our users and are unbiased and unaltered. We do of course retain the right take down abusive or offensive material.
Can I write more than one review about the same college?
You can write more than one course review about the same college if you are reviewing different courses, but you cannot write two college reviews about the same college.
Do I need be registered / join the community to write a review?
You will need to be register in the process of writing a review and will need to reply to the registration email to validate your email address. However, you do not need to be part of the Hotcourses community for your review to go live.
Someone at the college contacted me. Did you give them my details?
No. It is against our policy to share any details of reviewers other than they have specified to show against the review. Reviewers stay anonymous unless they choose to post their e-mail address/contact info on their review. You need to opt into this when you write the review.
For more information, view our privacy policy.
How long do my reviews stay on the site for?
We do not remove reviews based on the length of time they've been there.
Can I comment on other people's reviews?
Yes, we welcome this. If you want to comment on someone else's review, or if you are a course provider and you disagree on what someone has written, then click the "Reply to this review" and you will be taken to a screen that allows you to submit your comment.
Still have questions about reviews?
Please email support@hotcourses.com with your question.
More information about courses available
Please send me more information on a particular course
Hotcourses.com are not course providers. We provide a directory of courses that are available. To find out further details about a particular course, try the interactive options available when you complete a course search or use the course provider search. When you have found your institution, a number of options will be available to you, including the facility to email the college, telephone the college or view their website.
What are the entry requirements for the course I'm interested in?
We do not hold any additional information other than that which is published on our website. To find out more about entry requirements you will need to contact the college/university directly.
I live in the UK but want to study abroad - what courses can I take?
Unfortunately we are unable to help you - Hotcourses doesn't cover courses for study in other countries. However, if you did want to stay in the UK you can find thousands of courses, universities and colleges as well as funding advice on www.hotcourses.com.
More information about funding
I live overseas and want to study in the UK can you help with funding?
We do not offer funding for overseas students looking to study in the UK. Please contact the Colleges/Universities directly regarding opportunities for funding. You can search for the funding that is available from universities and colleges, charitable institutions and companies by going to www.studentmoney.org and searching for funding. From there you can contact organisations directly.
I can't find any funding available for the course I want to study
If the funding details don't appear on our website it's because the institution hasn't listed them with us. That may be for a variety of reasons, including that they simply don't have bursaries and scholarships in that particular area. We suggest that you contact the institutions themselves for further advice - all details are listed on our website at www.studentmoney.org.
Feedback on an area of the site
We are constantly changing Hotcourses, adding new features and revising existing ones to make it the most useful website possible. Therefore we welcome feedback and suggestions about the direction of the site. If you have any ideas about what you would like to see on the non-degree, degree and postgraduate courses or funding areas of the site in the future, please contact us at feedback@hotcourses.com and we will attempt to reply within 24 hours.
Ordering Hotcourses Publications
You can order directly from ourselves at www.hotcourses.com/shop or from a wide variety of magazine and book retailers in the UK.
How can I get a copy of the Undergraduate Fees and Funding Guide?
The new guide is out now. It's on sale in WHSmith and leading independent newsagents. If you can't find a copy in your local store, you can order copy from them. Please give them the guide's ISBN number: 9781904735052. The guides are £3.95 each.
How can I get a copy of the Hotcourses London Course Guide?
A new copy of the London Course Guide is on sale every two months. Its is available in WHSmith stores, Borders Books and leading independent newsagents. Price £1.95.
Still can't find the answer to your question? Then please e-mail support@hotcourses.com
Frequently Asked Questions for Course Providers
To help us answer your question, please let us know which of the following best describes your query.
» I have a question about my course data» I have a question about my funding data
» I am an existing advertiser with a question about my advertising
» I would like to enquire about advertising on:
- www.Hotcourses.com,
- www.hcstuff.com,
- www.floodlight.co.uk,
- www.studentmoney.org, or
- www.schoolsnet.com, or
- www.educationuk.org
Questions about course data
It is free to list your courses on Hotcourses.com. If you want to post your courses on Hotcourses.com and learndirect, or you need advice on updating and amending your course information please contact us at newproviders@hotcourses.com
The course data on Hotcourses.com is generated from the National Learning Directory, which is maintained by Hotcourses Ltd (all FE and non-HE courses) and UCAS (all HE courses). To view or update the data that we currently hold for your institution, please use course manager.
Questions about Funding Data
It is free to list your scholarships, awards and bursaries on Hotcourses.com. To list your awards, please use Award Manager.
I am an existing advertiser
If you are an existing advertiser and you cannot find the answer to your question in either the visitor or course provider sections of our Frequently Asked Questions, then please contact your Account Manager or e-mail sales@hotcourses.com
I would like to advertise on one of Hotcourses websites
Hotcourses offers a wide variety of advertising options such as banner ads, priority keyword searches; school, college, departmental or university profiles, interactive e-mail links, direct marketing and online applications.
To find out more about these options, please e-mail sales@hotcourses.com and one of our account managers will contact you soon afterwards.
Organisations seeking a relationship with Hotcourses
Hotcourses has relationships with a variety of organisations in the public, education and commercial sectors and we are constantly seeking new partnerships. To make an enquiry, please e-mail marketing@hotcourses.com