The employer will sign an Apprenticeship Agreement. The college will complete a Health & Safety Advisory visit at the learners usual place of work. The employer pays the apprentice wage. From 1st October...more
Duration: 10 months
Are you working in a Call Centre and want to learn more? Then this course is ideal for you! Units studied include: Using Bespoke Communication Systems Handling Customer Contacts through Communication...more
Duration: 1 year
Learn to administer and configure the system and user features of Avaya Aura Call Center Elite. Avaya Aura® Call Center Elite features are used to accomplish call routing and vectoring solutions for...more
Different times are available for this course
This qualification is suitable for those staff whose contact centre role requires well developed behavioural competence and for whom there is some limited scope for independent decision making and bringing...more
NVQ and relevant components
Ever dreamt of working in investment banks, Merrill Lynch or in the foreign exchange market? The money’s good and the work’s challenging, but of course, you need to build a strong foundation in accounting and finance first. Browse...
We’ve all asked the accounting team a stupid question and been met with the wide eye stare of disbelief. In fact, in the few months when the Hotcourses editorial team shared a table with finance, we learnt a lot from each other. They learnt we had...