The employer will sign an Apprenticeship Agreement. The college will complete a Health & Safety Advisory visit at the learners usual place of work. The employer pays the apprentice wage. From 1st October...more
Duration: 10 months
Are you working in a Call Centre and want to learn more? Then this course is ideal for you! Units studied include: Using Bespoke Communication Systems Handling Customer Contacts through Communication...more
Duration: 1 year
In this course, you will learn Avaya Aura� Contact Center deployment in SIP and AML environments for connectivity with CS 1000 and Avaya Aura SIP is course is designed for personnel responsible for...more
Different times are available for this course
This qualification is suitable for those staff whose contact centre role requires well developed behavioural competence and for whom there is some limited scope for independent decision making and bringing...more
NVQ and relevant components
“How easy is it to fly a drone?” a voice said behind me. I stopped brewing my tea and turned around to see my Dad standing, waiting, with an inquisitive look on his face. At first, I thought it was a bizarre question – why would a...
I never thought that I would enjoy talking about my feelings and sharing my woes and concerns among strangers. Attending a relationship-coaching workshop has actually been on my bucket list as something to just experience and write about. In...
It’s free, there’s no real pressure, you can take it at your own pace - these are some of the best things about online learning, but they’re also some of the worst. They sometimes mean you never quite get past the second or third hurdle, you never...