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Our guide to customer service courses

Looking to develop or improve your Customer Service skills by trying an Customer Service course for the first time? An Customer Service course will giving you a basic knowledge and understanding of the subject you’re interested in, plus give you the opportunity to learn more about it. There are often courses based on levels of ability, so whether you’re a complete beginner when it comes to knowing about Customer Service or already have some knowledge, there will be a programme suited to your experience. Not only do many courses cost very little to enrol on, but courses like this are usually part-time, meaning you’ll be able to fit learning about Customer Service around your work and social schedule.


Expert views on customer service

Marketing and PR

Good marketing and PR is vital to the success of any business and many people want to work in this industry that combines creativity with business acumen. Studying marketing is a great way to learn more about the industry and for many PR and marketing roles, a more

Marketing

Q. What qualifications route did you take to realise your career? Studied  Economics at university, did a CAM diploma in advertising and a diploma in marketing research then, in my thirties, obtained an MBA as a part time student whilst working full time. My MBA more

Public Relations

Q. What qualifications route did you take to realise your career? I originally studied journalism at the London College of Printing (now the London College of Communications) and worked as a journalist for a number of years before moving into public relations. That is a more

Special offers on customer service courses

Dealing with Difficult Customers

Next start: 19th Oct 2021

Price: £118.80 £112.86

Where: Sutton-In-Ashfield

Customer care

Available: Mon, Tue, Wed, Thu, Fri

Price: £600.00 £500.00

Where: South Yorkshire

EFFECTIVE CUSTOMER CARE COURSE - LE...

Next start: You choose

Price: £267.00 £200.00

Where: Online Course

Customer Service Course

Next start: You choose

Price: £299.99 £224.99

Where: Online Course

Complaining Customers - SKILLS TEST...

Next start: You choose

Price: £30.00 £15.00

Where: Online Course

Customer Service Online Short Cours...

Next start: You choose

Price: £349.00 £179.00

Where: Online Course

Customer Service Diploma

Next start: You choose

Price: £399.00 £43.89

Where: Online Course

Customer Service Skills ebook

Next start: You choose

Price: £9.00 £7.20

Where: Distance Learning Course

Customer Service Excellence (Level ...

Next start: You choose

Price: £411.25 £329.00

Where: Distance Learning Course

Customer Service Excellence

Next start: You choose

Price: £400.00 £320.00

Where: Distance Learning Course

Diploma in Customer Services (Level...

Next start: You choose

Price: £575.00 £460.00

Where: Distance Learning Course

Customer service

Available: Mon, Tue, Wed, Thu, Fri

Price: £600.00 £500.00

Where: South Yorkshire

View all customer service special offers

Awarding organisations for customer service courses

  • City and Guilds of London Institute
  • One of the biggest names in vocational education in the UK, City & Guilds has close to two million learners working towards one of their qualifications in a number of different areas annually. City & Guilds offers qualifications, from entry level up to a postgraduate degree, that open up pathways to career progression. Qualifications are updated with expertise sought from various quarters - other awarding bodies, e-learning assessment experts and relevant Sector Skills Councils. City & Guilds designs qualifications that can be delivered by colleges, organisations or independent training providers.

Related careers: Customer Services Assistant

Customer service assistants work in a variety of jobs involving regular or constant contact with customers, either answering customers’ enquiries or selling them goods or services face-to-face, by telephone or email. They usually work as part of a team, either as an information or sales assistant or in a specific customer services team or department. They might work in a shop, bank or local government office, in a call centre, or perhaps for an insurance or energy company. Some customer service assistants work to targets set by the organisation and log information on a computerised...more

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