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Marketing and PR

Good marketing and PR is vital to the success of any business and many people want to work in this industry that combines creativity with business acumen. Studying marketing is a great way to learn more about the industry and for many PR and marketing roles, a more

Marketing

Q. What qualifications route did you take to realise your career? Studied  Economics at university, did a CAM diploma in advertising and a diploma in marketing research then, in my thirties, obtained an MBA as a part time student whilst working full time. My MBA more

Public Relations

Q. What qualifications route did you take to realise your career? I originally studied journalism at the London College of Printing (now the London College of Communications) and worked as a journalist for a number of years before moving into public relations. That is a more

Special offers

Dealing with Difficult Customers

Next start: 19th Oct 2021

Price: £118.80 £112.86

Where: Sutton-In-Ashfield

Concentrates on talking skills & diffusion techniques to manage customer conflict or challenging behaviour. Delivered over half or one...

Customer care

Available: Mon, Tue, Wed, Thu, Fri

Price: £600.00 £500.00

Where: South Yorkshire

This enjoyable, interactive workshop will increase all delegates understanding of the importance of every single interaction with a customer...

Diploma in Customer Services (Level...

Next start: You choose

Price: £575.00 £460.00

Where: Online Course

BOLC Diploma in Customer Services has been designed to equip students with the knowledge, skills and confidence to succeed as customer service...

Customer Service Excellence

Next start: You choose

Price: £400.00 £320.00

Where: Online Course

Course Details The highlights of the course include: knowledge about customer service excellence, identifying customer’s needs,...

Customer Service Diploma

Next start: You choose

Price: £399.00 £35.91

Where: Online Course

As customers have more avenues to voice their 'Likes' and dislikes of a brand or company, it has become very difficult for businesses to change...

Diploma in Customer Services

Next start: You choose

Price: £560.00 £450.00

Where: Online Course

Course Details Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But...

EFFECTIVE CUSTOMER CARE COURSE - LE...

Next start: You choose

Price: £267.00 £200.00

Where: Online Course

A home distance learning course is the ideal way to gain an award in Effective Customer Care. Whether you're looking to go on to further...

Complaining Customers - SKILLS TEST...

Next start: You choose

Price: £30.00 £7.50

Where: Online Course

This assessment gives you different scenarios relating to Complaining Customers issues. The answers are weighted. This 8 minute skills test...

Customer Service Skills ebook

Next start: You choose

Price: £9.00 £7.20

Where: Distance Learning Course

This ebook helps service providers understand the importance of their role and develops essential skills required to deliver superior customer...

Customer Service Excellence (Level ...

Next start: You choose

Price: £411.25 £329.00

Where: Distance Learning Course

COURSE OVERVIEW Whether you wish to embark upon a career in customer service or simply want learn a practical skill for everyday use, the...

Certificate in Customer Helpdesk sk...

Next start: You choose

Price: £415.00 £214.28

Where: Online Course

Become a customer helpdesk guru! In this course, you’ll learn how to handle any customer issue quickly and effectively. Course Fast...

Customer Care Skills

Available: Mon, Tue, Wed, Thu, Fri

Price: £90.00 £85.50

Where: Sutton-In-Ashfield

Delivering faulty goods or a poor service can happen, but rarely is it a deal breaker. What really gets people wound up is poor customer service...

View all customer service special offers

Awarding organisations

  • City and Guilds of London Institute
  • One of the biggest names in vocational education in the UK, City & Guilds has close to two million learners working towards one of their qualifications in a number of different areas annually. City & Guilds offers qualifications, from entry level up to a postgraduate degree, that open up pathways to career progression. Qualifications are updated with expertise sought from various quarters - other awarding bodies, e-learning assessment experts and relevant Sector Skills Councils. City & Guilds designs qualifications that can be delivered by colleges, organisations or independent training providers.

Related careers: Customer Services Assistant

Customer service assistants work in a variety of jobs involving regular or constant contact with customers, either answering customers’ enquiries or selling them goods or services face-to-face, by telephone or email. They usually work as part of a team, either as an information or sales assistant or in a specific customer services team or department. They might work in a shop, bank or local government office, in a call centre, or perhaps for an insurance or energy company. Some customer service assistants work to targets set by the organisation and log information on a computerised...more