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Worldhost Principles of Customer Service
WorldHost Principles of Customer Service (Booked online with Hotcourses)
by Pat - May 2014

This course has been cancelled twice and I have not attended yet keep getting requests for feedback....

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Please note reviews of WorldHost Principles of Customer Service are the subjective opinions of Hotcourses members and not of Hotcourses Ltd.

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Marketing

Q. What qualifications route did you take to realise your career? Studied  Economics at university, did a CAM diploma in advertising and a diploma in marketing research then, in my thirties, obtained an MBA as a part time student whilst working full time. My MBA more

Marketing and PR

Good marketing and PR is vital to the success of any business and many people want to work in this industry that combines creativity with business acumen. Studying marketing is a great way to learn more about the industry and for many PR and marketing roles, a more

Public Relations

Q. What qualifications route did you take to realise your career? I originally studied journalism at the London College of Printing (now the London College of Communications) and worked as a journalist for a number of years before moving into public relations. That is a more

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Awarding organisations

  • City and Guilds of London Institute
  • One of the biggest names in vocational education in the UK, City & Guilds has close to two million learners working towards one of their qualifications in a number of different areas annually. City & Guilds offers qualifications, from entry level up to a postgraduate degree, that open up pathways to career progression. Qualifications are updated with expertise sought from various quarters - other awarding bodies, e-learning assessment experts and relevant Sector Skills Councils. City & Guilds designs qualifications that can be delivered by colleges, organisations or independent training providers.

Related careers: Customer Services Assistant

Customer service assistants work in a variety of jobs involving regular or constant contact with customers, either answering customers’ enquiries or selling them goods or services face-to-face, by telephone or email. They usually work as part of a team, either as an information or sales assistant or in a specific customer services team or department. They might work in a shop, bank or local government office, in a call centre, or perhaps for an insurance or energy company. Some customer service assistants work to targets set by the organisation and log information on a computerised...more