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When you sign up for a class, you are asked to fill in an enrolment form. This gives us all the information we need to contact you and the details we need for our funding body (the cost of your course is subsidised by them). But it is also an opportunity for you to tell us about the support you may need to help you with your course.

You will be asked if you consider yourself to have a disability, learning difficulty or health problems. The information you give us if you say yes will only be shared with those who need to know, like your tutor. They can then discuss your needs with you, and put things in place, where possible, to make it easier for you to succeed. Disclosing this information to us as soon as possible also gives us the best chance of getting these arrangements in place for the start of your course.

We also ask everyone if they would find learning easier with support such as help with English and maths, careers guidance and course expenses and have specialist tutors who can help. By giving us as much information as you can, we will work with you in confidence to give you the best possible chance to do well. If at any time on your course you need assistance please talk to your tutor.


We have limited funds available to help people on low incomes to study. 'Discretionary Learner Support' (DLS) may be available to help with your course fees, travel costs, childcare, books and equipment.

To qualify you must:

  • claim an income based benefit and/or
  • have a household income of less than £21,000

To claim assistance with your childcare costs your child or children must be under 15 years of age, and being cared for by a registered childminder or nursery. If you get financial assistance but decide to leave before the course ends you may have to repay the money. Check with your centre to see if you can get support as there are other conditions too.

Telephone counselling

Our learners can now access a free 24 hour confidential telephone counselling hotline. Please ask any member of staff for details.