A station assistant oversees the smooth and safe
operation of the railway station.
Duties involve signalling the guard or driver for departure, and ensuring that passengers board and disembark safely.
Station assistants alter indicator boards to reflect new information and make passenger announcements. Checking tickets and giving information on services, routes, train times and delays are important parts of the work.
Smaller stations may require the station assistant to undertake some cleaning duties. Larger stations might split the role into more specialised positions such as platform assistants and gateline assistants.
Some of the work may be based in the ticket office and in the information office, passenger queries are dealt with in person and by phone.
A basic working week is usually 37 to 39 hours. This is in
shifts covering days and evenings, weekends and bank
holidays. Shifts may be up to 12 hours so you can expect
to work unsocial hours. It may be necessary to work
Work is on the platforms in all weathers, or in a ticket or information office. The work may involve some lifting and carrying.
A uniform is provided by the company.
To be a station assistant you should:
There is an increase in the number of rail companies
currently recruiting staff.
Applications can be made to one of the Train Operating Companies (TOCs), listed on the Careers in Rail website (see Further Information). Companies that run light rail and metro systems are another possibility, especially the larger ones such as London Underground.
With extra training, promotion can be up to senior station assistant, station team supervisor or leader, assistant station manager, and even station manager.
In some companies, you may also get a chance to move across to guard/conductor, ticket inspector or driver, or into a job in the offices.
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