Store managers are responsible for the running and commercial performance of retail outlets, ranging from large supermarkets to small individually owned shops. Some managers are responsible for the overall running of a store; others will run departments or have responsibility for an area such as the checkout area in a supermarket.
The main areas of work involve ensuring sales targets are reached and profits increased, customer service issues such as dealing with individual queries and complaints, health and safety and security issues, and staff management including interviewing and recruiting, supervising departmental managers and organising training.
Store managers also oversee stock control, ensuring the quality of stock is of the right standard and that supplies are re-ordered in time. Larger stores use computerised systems.
Store managers work 38 to 40 hours a week, including evenings and weekends.
The work is office-based, but managers will be expected to spend much of their time on the shop floor.
To be a store manager you should:
Promotion into senior positions may involve having to relocate. There may be opportunities to move into district or regional management, looking after a group of stores. Some store managers develop their career in other areas such as finance, human resources or buying.
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