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How to become a Store Manager

store manager careers

What does a Store Manager do?

Store managers are responsible for the running and commercial performance of retail outlets, ranging from large supermarkets to small individually owned shops. Some managers are responsible for the overall running of a store; others will run departments or have responsibility for an area such as the checkout area in a supermarket.

The main areas of work involve ensuring sales targets are reached and profits increased, customer service issues such as dealing with individual queries and complaints, health and safety and security issues, and staff management including interviewing and recruiting, supervising departmental managers and organising training.

Store managers also oversee stock control, ensuring the quality of stock is of the right standard and that supplies are re-ordered in time. Larger stores use computerised systems.

What's the working environment like working as a Store Manager?

Store managers work 38 to 40 hours a week, including evenings and weekends.

The work is office-based, but managers will be expected to spend much of their time on the shop floor.

What does it take to become a Store Manager?

To be a store manager you should:

  • be a good team leader with lots of self-motivation
  • be able to communicate clearly with a variety of people at all levels
  • be committed to the needs of the customer
  • be adaptable and a quick thinker who is prepared to make decisions
  • be willing to take on responsibility at an early stage of your career
  • enjoy a fast-moving, pressurised environment
  • have the ability to understand relevant laws
  • be comfortable with the use of information technology.

Store Manager Career Opportunities

Promotion into senior positions may involve having to relocate. There may be opportunities to move into district or regional management, looking after a group of stores. Some store managers develop their career in other areas such as finance, human resources or buying.

Further information

If you would like to know anything about Store Manager that does not appear on Hotcourses, further information can be found below.

Skillsmart Retail
40 Duke Street
Tel: 0800 093 5001

Facts and Stats:

  • Napoleon Bonaparte once called England a "nation of shopkeepers".

  • Consumer expenditure per head in the UK is £8,053.

  • The phrase "The customer is always right", was coined by H Gordon Selfridge.

  • The annual sales of digestive biscuits, if stacked on top of each other, would reach 275 miles high That's 4,500 times the height of Nelson's Column or 1,400 times the height of the Eiffel Tower.

  • Britain's first department store was Selfridges, which was opened in 1909.