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How to become a Post Office Customer Services

post office customer services careers

What does a Post Office Customer Services do?

Customer service advisers assist with providing a wide range of services offered at main post offices. They may sometimes be known as post office counter clerks, or counter sales assistants.

Their duties include:

  • selling stamps and dealing with letters and parcels
  • payment of pensions and benefits
  • banking and savings services
  • accepting bill payments
  • dealing with vehicle registrations and issuing tax discs
  • travel services such as checking passport applications and selling travel insurance and foreign currency.
All main post offices now have some form of retail activity attached to them, called a postshop, and customer service advisers may have to assist with this.

What's the working environment like working as a Post Office Customer Services?

Customers service advisers work 36 hours (in London 35) over five days between Monday and Saturday. Job sharing and part-time work may be available.

They may work either behind a transparent security screen or in an open plan office without the security screen.

What does it take to become a Post Office Customer Services?

To be a post office customer service adviser you should:

  • be able to handle cash and information responsibly
  • be good at mental and written arithmetic and use of a calculator
  • have good keyboard skills
  • have good communication skills, for understanding customer requirements and explaining services
  • be able to work fast and accurately in what is often a very busy environment
  • have a good memory for the many different forms and services
  • be patient, helpful and able to remain calm under pressure
  • be prepared to promote and sell products to customers.

Post Office Customer Services Career Opportunities

The Post Office is part of the Royal Mail Group PLC which includes Royal Mail and Parcelforce Worldwide.

The number of customer service adviser jobs has fallen over recent years with the introduction of Direct Payment of benefits and the closure of some community post offices. However, there are still around 500 post offices and over 15,000 sub post offices across the country.

Promotion is normally to assistant branch manager or branch manager. Opportunities exist for further training, and employees with management potential may be helped to study for further qualifications.

Customer services advisers may also be employed by sub post offices and agencies. These are franchised business owned by sub-postmasters who advertise, recruit and train their own staff. Terms and conditions of employment, including rates of pay, are those offered by the owner and not the Post Office.

Further information

If you would like to know anything about Post Office Customer Services that does not appear on Hotcourses, further information can be found below.

For information about vacancies contact the branch manager of your local main post office.

Post Office Limited
POL Customer Care
Freepost NAT18105
Helpline: 0845 722 3344

Royal Mail Group PLC
148 Old Street