Petrol service sales assistants, or forecourt assistants, spend most of their time at a cash desk dealing with sales transactions and working a console which dispenses petrol from the forecourt. The work includes operating a till and handling payments by cash, cheque and credit card. Assistants also answer customers' queries and give directions to motorists.
They may also be involved in other aspects of the retail side of the business, including displaying stock, stocktaking, keeping service areas clean and tidy and receiving deliveries.
In petrol stations with attended service, assistants may refill customers' cars, but this is becoming increasingly rare.
Petrol service stations have long opening hours, with many being open 24 hours, so shifts, including some nights, weekends and bank holidays, are usual. Part-time work is common.
The majority of the shift is spent inside the shop. Most assistants work alone, or sometimes with one other person.
To be a petrol sales assistant you should:
There are around 12,000 petrol stations across the UK, although there are more in towns and cities. Staff turnover tends to be high, so there are regular vacancies.
It may be possible to progress to supervisory or management positions.
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