Service technicians, often known as field support technicians, are responsible for installing, maintaining and repairing items of office equipment. This usually includes printers, scanners, photocopiers and fax machines. Their work can include the upkeep of computer terminals and monitors, depending on the contract. See profile for Computer Repair and Service Technician.
Office equipment service technicians fall into one of four categories:
Technicians are generally responsible for pre-delivery inspections, installation and scheduled maintenance checks. When problems arise, they are called out to diagnose and rectify the fault on site. If it cannot be dealt with on the premises, arrangements are made to return the equipment to a repair centre. Substitute equipment may be put in place whilst repairs are carried out.
Technicians also train office staff to use equipment properly to prevent unnecessary call-outs, and they will be expected to advise staff on the safe use of equipment. The role of technician is often combined with technical sales, which involves discussing clients' business requirements and advising on upgrades or replacement systems and equipment.
Duties also include logging repairs and writing up maintenance reports.
Service technicians normally work 9am to 5pm, Monday to Friday. On-call work and overtime at evenings or weekends may be required.
The work is largely indoors, but technicians travel between customers, so a driving licence is usually needed.
To work as a service technician, you should:
The main employers are manufacturers of IT and business services and technology, or the small and medium-sized contractors who service contracts for them. Some service technicians specialise in areas, such as service engineering, IT services, contract management, helpdesk support, customer service support or training.
Promotion routes include servicing team group leader, and area or regional field support manager. There is the option to become self-employed and work freelance, supporting small and medium-sized businesses.
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