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How to become an Office Equipment Technician

office equipment technician careers

What does a Office Equipment Technician do?

Service technicians, often known as field support technicians, are responsible for installing, maintaining and repairing items of office equipment. This usually includes printers, scanners, photocopiers and fax machines. Their work can include the upkeep of computer terminals and monitors, depending on the contract. See profile for Computer Repair and Service Technician.

Office equipment service technicians fall into one of four categories:

  • those employed by large organisations, supporting several departments
  • self-employed technicians, usually working on contracts with small companies
  • technicians employed by equipment manufacturers or suppliers, specialising in one brand
  • those employed in repair centres, sometimes known as technical support centres.

Technicians are generally responsible for pre-delivery inspections, installation and scheduled maintenance checks. When problems arise, they are called out to diagnose and rectify the fault on site. If it cannot be dealt with on the premises, arrangements are made to return the equipment to a repair centre. Substitute equipment may be put in place whilst repairs are carried out.

Technicians also train office staff to use equipment properly to prevent unnecessary call-outs, and they will be expected to advise staff on the safe use of equipment. The role of technician is often combined with technical sales, which involves discussing clients' business requirements and advising on upgrades or replacement systems and equipment.

Duties also include logging repairs and writing up maintenance reports.

What's the working environment like working as a Office Equipment Technician?

Service technicians normally work 9am to 5pm, Monday to Friday. On-call work and overtime at evenings or weekends may be required.

The work is largely indoors, but technicians travel between customers, so a driving licence is usually needed.

What does it take to become a Office Equipment Technician?

To work as a service technician, you should:

  • have good problem solving skills
  • have excellent technical skills and product knowledge
  • be able to work quickly and under pressure
  • have good interpersonal skills for handling customers and working with colleagues
  • have good communication skills both verbal and written
  • be responsible and able to work unsupervised
  • be physically fit
  • be able to understand technical diagrams and manuals
  • have normal colour vision
  • be aware of electrical health and safety issues.

Office Equipment Technician Career Opportunities

The main employers are manufacturers of IT and business services and technology, or the small and medium-sized contractors who service contracts for them. Some service technicians specialise in areas, such as service engineering, IT services, contract management, helpdesk support, customer service support or training.

Promotion routes include servicing team group leader, and area or regional field support manager. There is the option to become self-employed and work freelance, supporting small and medium-sized businesses.

Further information

If you would like to know anything about Office Equipment Technician that does not appear on Hotcourses, further information can be found below.

e-skills UK
1 Castle Lane

The Institution of Engineering and Technology
Savoy Place
Tel: 020 7240 1871

Courses to help you become a Office Equipment Technician