Domestic appliance service engineers install, maintain and repair
white goods equipment, including cookers, hobs, microwaves,
washer dryers, fridges and freezers. They also deal with other
household electrical items such as toasters, irons and vacuum
cleaners. Increasingly, engineers are involved in the refurbishment,
recycling and safe disposal of older appliances. Engineers may also
deal with brown goods, such as televisions and hi-fi equipment.
Service engineers work for manufacturers, retailers, servicing companies or are self employed. Typical duties include:
Self-employed engineers will also keep business accounts in order.
Service engineers use a range of hand and power tools to carry out repairs. They also use a variety of measurement and testing instruments, including computer equipment to diagnose faults.
Service engineers must keep up to date with relevant health and safety, and legal requirements, for instance, ensuring CORGI registration is valid if dealing with gas appliances and as such there are plenty of training courses in this area.
Service engineers work 40 hours a week, Monday to Friday. They
may work on-call to cover evenings and weekends or offer a call-out
service if self employed.
Work is carried out on site in a customer's home or in a workshop.
A driving licence is usually essential. A company vehicle and uniform are often provided if working for a servicing business.
To be a domestic appliance service engineer you should:
Opportunities are good for qualified engineers. Appliance
manufacturers, specialised servicing companies, local authorities,
recycling projects, public utility companies and retailers all employ
domestic appliance engineers. There is also plenty of scope for self
If working for a company, there may be options to progress into management, area services coordination, technical sales or training.
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