Travel couriers are responsible for making sure that travel arrangements for parties of holiday-makers run smoothly, on time and enjoyably.
Coach couriers escort parties from the UK to the continent, then return with another party making the journey back to the UK. Some coach couriers escort parties just within the UK.
Transfer couriers meet parties of holiday-makers on their arrival at an airport. They see them through customs and immigration and organise the boarding of the party and their luggage onto a coach to take them to their resort.
During any changes of transport such as coach to ferry, couriers are responsible for making sure that all passengers and luggage are successfully transferred before the next stage of the journey begins. Throughout the journey travel couriers give a spoken commentary on passing places of interest. They deal with any problems, eg lost luggage or illness. An important part of a courier's work is to liaise with coach drivers, ferry staff, hotel staff, customs and immigration officers.
Most couriers are employed for a season’s work only; short-term work is common. Working hours include shiftwork, weekends, evenings and sometimes nights.
As a travel courier you should:
Most travel couriers are freelance and work on short-term contracts for tour operators that organise package tours, particularly those that include coach transport. Companies range from large, international companies to small, specialist firms.
In some companies entrants begin as transfer couriers and progress to coach courier or tour manager. Others may become overseas resort representatives or enter office-based work for a tour operator in the UK.
If you would like to know anything about Travel Courier that does not appear on Hotcourses, further information can be found below.
38 Market Square
Tel: 0870 060 2550
61 Chertsey Road
Tel: 01483 727321
Institute of Travel and Tourism
PO Box 217
Tel: 0870 770 7960
Federation of Tour Operators
Association of Independent Tour Operators
European Tour Operators' Association
6 Weighhouse Street
Tel: 020 7499 4412