Passenger liner stewards attend to customer service needs on board ship. They will usually work in one particular area of the cruise liner, either in cabin service, or in the bar area.
Cabin stewards keep guests’ cabins clean and tidy. Duties include making beds, supplying fresh linen, vacuuming floors and replenishing stocks of guest supplies such as shampoo and soap.
Bar stewards serve passengers with drinks, clear and wash glasses, and help keep the bar well stocked.
Stewards work as part of a team, under the supervision of a head housekeeper or bar manager.
Some cruise companies may use the job title to refer to customer service or reception staff, where duties can include informing passengers about the services offered on board, arranging excursions and dealing with guests’ queries and complaints.
Work can be seasonal, and is usually offered on temporary contract, with an average length of six months. Shift work is required, including evenings and weekends. Stewards usually share accommodation with other staff.
The work can be physically demanding, involving walking, standing, lifting and carrying.
Employers usually provide a uniform.
As a steward you should:
There is a wide range of opportunities on passenger liners due to the growth in their popularity.
Recruitment can be carried out directly by the shipping company or holiday company, or by specialist employment agencies.
There may be opportunities for experienced stewards to progress to supervisory roles such as bar manager or assistant housekeeper. They may also be able to move into other occupational areas, such as croupier, entertainment or restaurant work.
If you would like to know anything about Passenger Liner Steward that does not appear on Hotcourses, further information can be found below.
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