Hotel managers oversee the running of hotels. They are responsible for food and refreshments, accommodation and amenities, entertainment and conference facilities.
Large hotels may have individual managers responsible for each department such as housekeeping, maintenance, and food and beverages. Each manager would report to the hotel general manager. A lot of time would be spent in meetings with the heads of other departments. There would be less contact with guests than the manager of a smaller hotel.
In smaller hotels the manager would be more involved in the day-to-day running of the establishment. Duties could include:
Hours are long and unsocial, including evenings, weekends and public holidays. Shift work and split shifts are common, especially for junior managers.
The majority of time is spent indoors. In a large hotel managers have their own office. In a small hotel it may be necessary to help out in the bar or restaurant during the day, and occasionally do paperwork in a back room or reception area. Some managers live in their hotel.
To be a hotel manager you should:
The number of jobs is subject to regional variation. Trainees with a hotel chain should be prepared to travel around the country during training.
Promotion depends on the size of the hotel and experience of management roles. In hotel chains, promotion may be into a strategic role such as corporate marketing or training. Additional qualifications, for example in business or marketing, may be needed. There are also openings for hotel managers to move into other non-hospitality business areas.
Self-employment is frequent as experienced managers can open their own hotels.
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