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How to become a Hotel Manager

hotel manager careers

What does a Hotel Manager do?

Hotel managers oversee the running of hotels. They are responsible for food and refreshments, accommodation and amenities, entertainment and conference facilities.

Large hotels may have individual managers responsible for each department such as housekeeping, maintenance, and food and beverages. Each manager would report to the hotel general manager. A lot of time would be spent in meetings with the heads of other departments. There would be less contact with guests than the manager of a smaller hotel.

In smaller hotels the manager would be more involved in the day-to-day running of the establishment. Duties could include:

  • setting annual budgets
  • analysing financial data and statistics
  • setting business targets and marketing strategies
  • managing staff
  • organising building maintenance
  • ensuring effective security
  • dealing with customer complaints and comments
  • ensuring compliance with regulations such as licensing laws.

What's the working environment like working as a Hotel Manager?

Hours are long and unsocial, including evenings, weekends and public holidays. Shift work and split shifts are common, especially for junior managers.

The majority of time is spent indoors. In a large hotel managers have their own office. In a small hotel it may be necessary to help out in the bar or restaurant during the day, and occasionally do paperwork in a back room or reception area. Some managers live in their hotel.

What does it take to become a Hotel Manager?

To be a hotel manager you should:

  • have a good head for business
  • be able to manage staff
  • have good written and spoken communication skills
  • enjoy working with people
  • have the ability to be tactful and diplomatic
  • keep calm under pressure and solve problems quickly
  • have energy and enthusiasm
  • be well organised.

Hotel Manager Career Opportunities

The number of jobs is subject to regional variation. Trainees with a hotel chain should be prepared to travel around the country during training.

Promotion depends on the size of the hotel and experience of management roles. In hotel chains, promotion may be into a strategic role such as corporate marketing or training. Additional qualifications, for example in business or marketing, may be needed. There are also openings for hotel managers to move into other non-hospitality business areas.

Self-employment is frequent as experienced managers can open their own hotels.

Further information

If you would like to know anything about Hotel Manager that does not appear on Hotcourses, further information can be found below.

Springboard uk
3 Denmark Street
London
WC2H 8LP
Tel: 020 7497 8654
www.springboarduk.org.uk

People 1st
2nd Floor
Armstrong House
38 Market Square
Uxbridge
Middlesex
UB8 1LH
Tel: 0870 060 2550
www.people1st.co.uk



Facts and Stats:

  • The biggest curry was made in Essex in 1998 and weighed 2.65 tonnes
  • Restaurant grader, Fred Magel of Illinois USA, ate out a record 46,000 times in 50 years.
  • The most expensive meal recorded cost £13,091.20 for three in 1997, at Le Gavroche in London.
  • Denmark is the country with the highest calorie consumption per capita, closely followed by Portugal and then the USA. The UK does not rank in the top 10.