Cloakroom attendants are responsible for the safekeeping of items left in cloakrooms or left luggage offices. Attendants receive items to be left, such as cases, coats or hats, and issue a ticket or plastic identification disc to the owners. They place matching tickets on the left items, so that they can quickly be found when owners call to collect them. When owners come to collect their possessions, attendants match the owners’ tickets with those attached to the items and return them. They may take payment (sometimes the service is free).
The work is often combined with other duties, for example, supervising washrooms/toilets, and messenger duties. In large railway stations and airports, some retail work may be involved as well as dealing with freight and searching baggage. There may also be paperwork and stocktaking to do.
In concert halls and theatres the job may also entail greeting people, checking tickets, giving directions and seating patrons.
Full-time cloakroom attendants usually work a 39-40 hour week; however, part-time and shift work is common, particularly evenings and weekends.
The work can be physically active. Luggage attendants lift and carry heavy suitcases.
As a cloakroom attendants you need:
Attendants are employed in hotels, railway stations, theatres and other public buildings.
A five-star hotel may employ up to 12 cloakroom attendants, supervising men’s and women’s washroom facilities and looking after coats, etc. Increasingly, however, hotels are setting up central cloakroom/luggage departments, requiring fewer staff. It is mainly the larger hotels in major cities that employ attendants; elsewhere, luggage is left with hall porters.
There may be opportunities for promotion to supervisor.