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How to become a Computer Service Technician

computer service technician careers

What does a Computer Service Technician do?

Computer service and repair technicians are involved in the installation, repair and maintenance of computer systems. They may work in a team of support staff for an organisation with a complex computer network; for a specialist IT maintenance service company, carrying out commercial contract work; or a computer manufacturer, dealing with home-users' computer problems. Some technicians run their own small businesses, combining computer retail sales with repair and upgrade services.

Typical duties include:

  • installation and support of new systems
  • upgrading existing hardware and software
  • devising and operating maintenance procedures for clients
  • routine testing, fault diagnosis and correction
  • maintenance of servers and IT security systems
  • maintenance of email systems for internal and external networks
  • maintenance of peripherals such as printers, scanners and video conferencing equipment
  • preparing estimates for new installations
  • routine administration such as scheduling support staff rotas.
Technicians may be involved in training staff on using equipment correctly and safely.

What's the working environment like working as a Computer Service Technician?

Technicians normally work a 37- to 40-hour week, Monday to Friday. However, shift work is common as 24-hour technical cover is often required.

A driving licence may be required where the work involves travel between clients' premises.

What does it take to become a Computer Service Technician?

As a computer service technician, you should:

  • have a thorough knowledge of networking and operating systems, hardware and common software
  • have good communication and customer service skills
  • have excellent analytical skills
  • be patient and have a methodical approach to work
  • be able to work to deadlines
  • be able to keep up to date with developments in IT
  • be aware of safety issues associated with electrical equipment.

Computer Service Technician Career Opportunities

Opportunities exist across a wide range of occupational sectors. Typical employers include financial organisations, the civil service, health service, educational institutions, call centres, IT companies and manufacturers.

Opportunities are also available with IT business service support contractors. There is scope for self-employment or freelance work, supporting small to medium sized enterprises or working in the home PC repair sector .

Further information

If you would like to know anything about Computer Service Technician that does not appear on Hotcourses, further information can be found below.

e-skills UK
1 Castle Lane
London
SW1E 6DR
www.e-skills.com

British Computer Society
1 Sanford Street
Swindon
Wiltshire
SN1 1HJ
www.bcs.org.uk

The Computer Technology Industry Association (CompTIA)
www.comptia.org

Microsoft UK
www.microsoft.com/uk

Skills Framework for the Information Age
www.sfia.org.uk

Facts and Stats:

  • There are 76.5m Internet users in the USA.
  • The Apple iMac holds the record for the shortest instruction manual, which amounts to only 36 words and 6 pictures.
  • Computer software and hardware are the items bought most often over the Internet, followed by books and CDs.