Similar careers

How to become a Cinema/Theatre Usher

cinema/theatre usher careers

What does a Cinema/Theatre Usher do?

Ushers/usherettes work in cinemas, theatres and concert halls. In cinemas they may be known as cinema attendants, customer service assistants or crew members.

Before a show they check tickets and show people to their seats. They may sell programmes, and might sell refreshments from trays or kiosks during the interval. The work involves dealing with difficult customers and late arrivals, and helping those with special needs to their seat. During the performance they deal with problems or complaints, referring customers to the manager when necessary.

Ushers/usherettes may be required to re-stock the refreshment kiosks and trays. They also collect litter and tidy up after the performance.

Some cinemas are now adopting a multiskilling approach to staffing. This may mean that an usher/usherette may also work as a cafe or bar attendant or in the box office. This position would often be advertised as front of house staff.

What's the working environment like working as a Cinema/Theatre Usher?

Theatres and cinemas are usually open for performances in the afternoons and evenings, so shift work is required. Part-time work is common.

Uniforms are provided.

What does it take to become a Cinema/Theatre Usher?

As a cinema or theatre usher/usherette you should:

  • enjoy dealing with people
  • be polite and helpful
  • have good communication and customer service skills
  • be able to keep calm in an emergency
  • be able to handle money and work out change
  • enjoy working as part of a team.

Cinema/Theatre Usher Career Opportunities

The entertainment industry is buoyant at the moment and cinemas and theatres are very popular.

Cinemas are usually owned and operated by large leisure groups who regulate recruitment, wages, salaries and conditions of service for all their staff. Promotion within the group to ticket sales, cashier, assistant manager, relief manager and eventually manager may be possible.

In theatres, concert halls and smaller cinemas you would normally be part of a small team and could expect to gain considerable all-round experience as a result. This could lead to promotion to supervisor within the team, or possibly at some other venue.

Further information

If you would like to know anything about Cinema/Theatre Usher that does not appear on Hotcourses, further information can be found below.

Springboard UK Ltd

People 1st
2nd Floor
Armstrong House
38 Market Square
Tel: 0870 060 2550

Facts and Stats:

  • Nearly one in 10 people watch television every day in an average week. The average amount watched remains at 26 hours a week. 59 per cent of those surveyed watching between two and five hours a day.
  • Filming for an episode of Eastenders normally starts six weeks before its transmission.
  • 60 per cent of people in broadcasting work on a freelance basis. The UK has some 240 radio services. The average listener can only pick up 15, six belonging to the BBC and nine commercial ones

Courses to help you become a Cinema/Theatre Usher