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How to become a Pensions Administrator

pensions administrator careers

What does a Pensions Administrator do?

Pensions administrators manage records and communicate information about pension schemes. They use pensions administration software to transfer data from sources such as payroll departments, and make fund calculations.

Administrators deal with a wide range of enquiries from scheme members, employers, financial advisers, lawyers and investment managers. They need to communicate meaningful and relevant information on request, or produce in-depth reports. Their administrative duties include:

  • setting up new business records
  • preparing projections and statements
  • making amendments to members’ contributions
  • administering transfers
  • handling payments and claims
  • switching funds.

Pensions provision is a rapidly changing and regulated environment; administrators often need to adapt their processes to reflect this. As their responsibilities grow, they may analyse more complex situations, communicate with trustees or work on specific projects for clients.

What's the working environment like working as a Pensions Administrator?

Pensions administrators usually work 9am to 5pm, Monday to Friday. Some weekend work may be required at busy times. Part-time and flexi-time may be available.

Most work is based within an office at a workstation with a telephone and a computer.

What does it take to become a Pensions Administrator?

To be a pensions administrator you should:

  • have good verbal and written communication skills
  • be numerate and computer literate
  • be able to make decisions confidently
  • be able to analyse data
  • be customer focused when dealing with a range of people
  • have meticulous attention to detail
  • be highly organised and able to manage your own workload
  • be able to work as part of a team.

Pensions Administrator Career Opportunities

Pensions administrators can work in the pensions department of an insurance company, in the public sector or for a pensions consultancy. They may specialise in a particular type of pension such as a Money Purchase, Defined Contribution or Defined Benefits schemes.

The changes in the nature of pension schemes have increased the number of opportunities for pensions administrators. Contact the Financial Services Skills Council for details of approved qualifications and skills shortages.

Starting as an administrator, it may be possible to move up to being a team leader, supervisor or pensions manager. See Pensions Manager for further details. With relevant experience and qualifications, administrators could become pensions consultants or financial advisors.

Employers are often keen to train employees towards relevant administration or professional qualifications.

Further information

If you would like to know anything about Pensions Administrator that does not appear on Hotcourses, further information can be found below.

Financial Services Skills Council (FSSC)
51 Gresham Street
Tel: 020 7216 7366

The Pensions Management Institute
PMI House
4-10 Artillery Lane
E1 7LS
Tel: 020 7392 7400

Chartered Insurance Institute
20 Aldermanbury
Tel: 020 8989 8464

Financial Services Authority
25 The North Colonnade
Canary Wharf
E14 5HS
Tel: 020 7066 1000

Courses to help you become a Pensions Administrator