Health records clerks create, maintain, file and retrieve patients' documents. They are responsible for keeping patient records up to date and making sure they are available to the staff who need them. Some records are maintained manually but it is also common for health records clerks to use computerised databases and spreadsheets.
Clerks may specialise in one particular area of health records. The main areas are filing/administration, outpatient reception and admissions. It is also possible to specialise in clinical coding which involves coding clinical data using statistical classifications.
Health records clerks often communicate with the public and medical professionals both face to face and over the telephone. Those involved in reception or admissions may also arrange appointments.
Health records clerks work 37 hours, Monday to Friday. Some hospital departments, particularly accident and emergency, provide a full 24-hour service which may involve shift work or permanent night work. There are usually opportunities for part-time work.
They work in offices, reception areas, filing rooms, medical records libraries or wards.
To be a health records clerk you should:
Most work is in hospitals. Work can also be found in GP surgeries, private hospitals and HM Forces.
If you would like to know anything about Health Records that does not appear on Hotcourses, further information can be found below.
NHS Learning and Development Service
Tel: 08000 150 850