Car hire receptionists, sometimes known as rental or reservation agents, work for car and van hire companies, dealing with enquiries and bookings from businesses and the public. Receptionists deal with customers face-to-face and handle enquiries by telephone, fax and email.
Car hire receptionists may be based at major transport links such as airports, railway stations and ports. If working for a larger hire firm, they may work at a central call centre booking office.
Typical duties include:
Car hire receptionists normally work between 8am and 6pm, Monday to Friday, with some weekend duties. Part-time work is often available.
Larger car hire companies often provide a 24-hour service at major airports and certain rail terminals where staff work shifts.
The work is mainly office based, although receptionists may sometimes be required to deliver and collect hire vehicles.
A uniform may be provided.
To work as a car hire receptionist, you should:
Employers include large international car rental and leasing companies, which are based in most major cities, airports, ports and tourist destinations. Smaller, locally based companies are in most towns throughout the UK.
Promotion opportunities exist, mainly with larger firms where progression to office supervisor or branch manager is possible.
Opportunities to become self-employed are very limited, and this would require a lot of experience of the industry and sound financial knowledge.
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93 Newman Street
Tel: 0800 093 1777