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How to become a Money Adviser

money adviser careers

What does a Money Adviser do?

Money advisers, also known as debt counsellors or debt advisers, help people whose debts have become too large or complex for them to manage. They offer free, impartial, independent and confidential advice on how to deal with money and debt problems, and how to cope with the relevant laws and court procedures. Some money advisers represent their clients in the County or Magistrates courts.

Most money advisers work with clients face-to-face, but some positions exist with telephone helplines.

The main tasks money advisers undertake include:

  • helping clients identify their income and expenditure
  • deciding, with clients, which outgoings are essential, such as rent/mortgage payments, gas and electricity, council tax, water rates and food
  • helping clients maximise their income by identifying welfare benefits they may be eligible for
  • identifying priority and non-priority debts
  • negotiating with creditors to arrange affordable and realistic repayments
  • helping clients plan how they spend their money.
Experienced money advisers may provide support services to other advice workers, and may provide training on the law, and tactics and courses of action which may be taken when dealing with money matters.

Advisers may be involved in social policy work, seeking to influence the procedures and practices of agencies such as the Department for Work and Pensions. They may pursue court cases to test the interpretation of the law.

What's the working environment like working as a Money Adviser?

Full-time money advisers usually work 37 hours a week, though not all paid posts are full-time. Some evening or Saturday work may be required, to suit clients. Flexi-time may be available.

Some money advisers may work entirely in the office, others may visit clients in their homes or attend court hearings.

A driving licence may be needed for posts requiring travel to outreach services or clients outside the locality.

What does it take to become a Money Adviser?

To be a money adviser, you should:

  • be good with figures
  • be able to communicate clearly and effectively in speech and in writing, with clients, colleagues and outside agencies
  • have good listening skills
  • have strong negotiation skills
  • be well organised and have the ability to work well in a team, and on your own
  • be able to set priorities and meet deadlines
  • be impartial and treat clients in a way which is non-judgemental and without bias.

Money Adviser Career Opportunities

Money advisers work within Citizens Advice Bureaux (CAB), independent advice centres, Money Advice Units (MAU), and in Money Advice Support Units (MASU). Local authorities, voluntary organisations, some charities, and trade union welfare departments may also employ money advisers.

CABs, MASUs, and independent advice centres are mainly based in towns and urban areas, which means that most job vacancies occur in these places. There may be more applicants than vacancies, yet those with the right blend of skills, knowledge and experience are rare.

Within larger advice centres and the CAB network there may be the possibility of promotion to senior money adviser, co-ordinator, or centre or area manager.

Further information

If you would like to know anything about Money Adviser that does not appear on Hotcourses, further information can be found below.

National Association of Citizens Advice Bureaux (NACAB)

Citizens Advice Scotland (CAS)

Money Advice Association (MAA)
Office 2
Voluntary Action Leeds
Stringer House
34 Lupton Street
LS10 2QW
Tel: 0113 270 8444

Money Advice Trust (MAT)
Bridge House
181 Queen Victoria Street
Tel: 020 7489 7796

Financial Services Skills Council (FSSC)
51 Gresham Street
Tel: 020 7216 7366

Courses to help you become a Money Adviser