Bank managers are responsible for generating new business, setting and achieving targets, and motivating, leading and developing their staff. They may manage a single large branch or several smaller branches in a local area.
Bank managers work in the increasingly competitive environment of financial services provision, where marketing and selling of financial products and services is a major part of the job. Managers need a thorough knowledge of their own and their competitors' products, which can include mortgages, loans, shares, business options, and insurance packages.
Managers spend a lot of time out of office visiting business clients, and attending meetings and conferences. They also work closely with local chambers of commerce, development agencies, and other professionals such as solicitors, accountants and estate agents. In some branches there may be a separate business manager.
The branch manager will also compile, interpret and present management information and reports, both to the staff within the branch and to head office.
Working hours are usually 9am to 5pm, Monday to Friday. Some branches open on Saturday mornings.
Offices are generally modern and open plan. Time is split between the office and visiting clients or attending meetings. A manager responsible for several branches will be expected to travel regularly between them. A driving licence is essential. Formal business dress is expected.
As a bank manager, you should be:
Branch managers may progress to regional management positions. Opportunities also exist within a bank’s head office in specialist roles such as treasury, finance, training, planning or human resources.
There are also opportunities to specialise in individual banking, business banking, investment banking or working with regulatory bodies, such as the Financial Services Authority (FSA).
As banks now offer services via telephone, television and the internet, the number of branches has reduced. In contrast, opportunities in regional call centre operations have increased significantly.
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